Privacy Policy

This Privacy Policy outlines how Dr. Ranjan Kumar and the Chandan Institute of Neurosciences ("we", "our", or "us") collect, use, and protect your data when you visit our website (https://drranjanneurocare.in). We are committed to protecting your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.

1. Information We Collect

• Personal Data: We may collect personal information such as your name, phone number, and email address ONLY when you voluntarily submit it through our contact forms or appointment booking requests.
• Usage Data & Analytics: We use third-party analytics tools, such as Google Analytics, to collect non-personally identifiable information automatically. This includes your IP address, browser type, device information, and pages visited, to help us analyze website traffic and improve user experience.

2. How We Use Your Information

We use the data collected for the following purposes:

• To respond to your appointment requests and inquiries.
• To communicate with you regarding our medical services.
• To analyze website usage and improve our digital presence.

Important: We do not ask for or collect sensitive medical records, diagnostic reports, or prescriptions through this website. All such sensitive medical information should only be shared directly during an in-person or official telemedicine consultation.

3. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Upon your first visit, a cookie consent banner is displayed. By continuing to use our website and clicking "Accept", you consent to our use of these cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function optimally.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. Your data may be shared with trusted third-party service providers (such as hosting and analytics partners) who assist us in operating our website, provided those parties agree to keep this information confidential and comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights (DPDP Act, 2023)

Under the DPDP Act, you have the right to:

• Access the personal data we have collected about you.
• Request correction or erasure of your personal data.
• Withdraw your consent at any time (where consent is the legal basis for processing).

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dr. Ranjan Kumar
Chandan Hospital, Faizabad Road, Lucknow, UP 226016
Phone: +91 6392763784